Where Do I Stand On A Complaint Against A Diy Retail Store?
Jan 28, 2010 in
diy
I recently went in to a diy store and seen a shed reduced and wanted to buy. We went home and phoned the store and questioned to reserve the shed and i would collect the next day and i gave them my phone number. The next day i hired a van went to collect the shed on arriving at the store i was told they had sold it. Now i complained to the head office who said there was nothing i could do the store even had my phone number so they could of even phoned to tell me. What could i do.
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7 comments
tex k on January 28, 2010 at 5:49 am
As long as their isn’t anything in writing, unfortunately there isn’t much you can do. Most people who “reserve” items never really come back to collect them, so it is probable that the salesperson to whom you talked didn’t even bother really reserving the item.
Next time, pay a deposit and get a receipt.
That being said, if you take the van rental receipt to them and argue your case, they might make a goodwill gesture and give you a small voucher or a discount on your next buy. Worth a try.
roblou on January 28, 2010 at 5:58 am
unless you pay for goods the store can sell to whoever they like .I don’t know if you were in the store why did you not buy it there and then as a replacement for of going home and ringing the store.Surely the delivery charge by the store is cheaper than hiring a van of your own.Until you pay for goods they remain the stores and you have no legal standing .So you can do nothing except not shop their again
Dom on January 28, 2010 at 6:09 am
Write to the customer services at the stores head office detailing exactly what your complaint is, why you consider them to blame and how much you are out of sack. Dealing with Head office usually gets surpass results than dealing with the store where your complaint originated. Keep a copy of all your communications.
Nick C on January 28, 2010 at 6:59 am
Ownership of the goods is with the store. Clearly they have breached a goodwill gesture to you in this regard, but without some sort of deposit you are at their mercy. Always worthwhile to phone ahead and check before engaging transport. Place it down to experience.
Bilbo on January 28, 2010 at 7:43 am
unless you place a deposit down, you snooze, you looze, sorry, surpass luck next time – you’ll probably find a surpass one for cheaper now.
rob g on January 28, 2010 at 8:10 am
If you did not place a deposit on the shed you are out of luck. Whoever came first with the money got it.
You really should file a complaint against yourself for failing to place a deposit.
Gorkbark Porkduke Gefunken Fubar on January 28, 2010 at 8:59 am
first rule of buying things on clearance, is buy it when you see it.. it won’t be there when you get back….